- BSBFRA301B - Work within a franchise
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
BSBFRA301B Mapping and Delivery Guide
Work within a franchise
Version 1.0
Issue Date: May 2024
| Qualification | - |
Unit of Competency | BSBFRA301B - Work within a franchise |
|---|---|---|---|
| Description | This unit describes the performance outcomes, skills and knowledge required to work within a franchise to contribute to the successful operation of the business within a framework of compliance requirements.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. | ||
| Employability Skills | This unit contains employability skills. | ||
| Learning Outcomes and Application | This unit applies to staff working in franchised businesses. These staff may be in a broad range of roles, such as retail, trade or hospitality. | ||
| Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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| Prerequisites/co-requisites | |||
| Competency Field | Management and Leadership - Franchising | ||
| Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
|---|---|---|---|---|---|---|---|---|
| Elements of Competency | Performance Criteria | |||||||
| Element: Clarify requirements for working within a franchise |
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| Element: Clarify own contribution to meeting compliance requirements |
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| Element: Review own contribution to franchise operations |
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Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the following is essential: demonstrated understanding of own role and responsibilities in the respective franchise operation accurate record keeping for compliance with franchise requirements techniques for supporting others to meet their roles and responsibilities in relation to the franchise requirements. |
Context of and specific resources for assessment | Assessment must ensure: access to business documentation, manager and other personnel in workplace. |
Method of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate analysis of responses to case studies and scenarios demonstration of techniques observation of presentations oral or written questioning to assess knowledge of franchising arrangements and own role and responsibilities. |
Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended. |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
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Required skills |
communication and negotiation skills to clarify roles and responsibilities organisational skills to ensure compliance with franchise requirements. |
Required knowledge |
occupational health and safety (OHS) requirements: specific to nature and type of franchise specific issues such as manual handling, machine guarding and hazardous substances other legislation, codes of practice and national standards that apply to own work in a general way, for example: fire safety regulations codes of practice such as first aid and manual handling Franchising Code of Conduct franchise specific obligations as per franchise agreement and as discussed with supervisor/line manager/owner. |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Role and responsibilities may include: | code of conduct or other set of expectations that contribute to maintaining brand image, homogeneity and identity contributing to compliance requirements responsibilities outlined in job description or other documentation or provided orally from manager |
Reasonable adjustments may include: | any adjustments required by legislation and government policy to ensure that all people are treated equally in their employment and training, as far as is reasonably possible |
Compliance requirements may include: | requirements under legislation. including OHS, the franchise agreement and local government by-laws |
Audits, checks and associated tasks may include: | cleaning and hygiene schedules product testing quality control stocktaking and removal of out-of-date stock |
Advice may include: | information obtained from: documentation line manager and/or supervisor and/or owner material safety data sheets (MSDSs) online suppliers' documentation |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
| Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
|---|---|---|---|
| Determine role and responsibilities as an employee within a franchise | |||
| Clarify role and responsibilities with supervisor, line manager and/or owner, as appropriate | |||
| Evaluate own skills to determine training needs to meet role and responsibilities within franchise | |||
| Seek assistance from supervisor/line manager/owner to evaluate training needs and to meet these identified needs | |||
| Request and negotiate any reasonable adjustments | |||
| Consult with supervisor/line manager/owner to determine compliance requirements falling within own role and responsibilities | |||
| Determine work plan and ensure scheduled actions to meet compliance requirements are included in this plan | |||
| Undertake required audits, checks and associated tasks as per schedule | |||
| Seek advice as required to resolve difficulties arising in performing scheduled tasks | |||
| Accurately complete workplace records involved with meeting compliance requirements in a timely manner | |||
| Seek feedback from others to confirm that own role and responsibilities are being met | |||
| Review own work to ensure that required tasks are undertaken as per schedules and work plans | |||
| Identify and discuss with supervisor/line manager/owner any improvements in own work practices and those of others within the franchise | |||
| Willingly offer and provide assistance when requested by others within the franchise to meet their assigned roles and responsibilities |
Forms
Assessment Cover Sheet
BSBFRA301B - Work within a franchise
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
BSBFRA301B - Work within a franchise
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent
Assessor name:
Signature:
Date:
Student signature:
Date: